Wallet Policy

Introduction

UveCraft provides its users with a wallet feature to manage their purchases and transactions easily and securely. Please read the following policy carefully before using the wallet feature.

Adding Funds to Wallet

1. Payment Methods: Users can add funds to their wallet using credit/debit cards, or any other approved payment method.
2. Minimum and Maximum Limits: There may be minimum and maximum limits for adding funds to the wallet. Please refer to the website for specific details.
3. Non-Withdrawable: Wallet balance cannot be withdrawn as cash. It can only be used within the UveCraft platform.

Using Wallet Funds

1. Purchases: Wallet balance can be used for purchasing digital products available on the UveCraft platform.
2. Promotions and Discounts: Wallet balance can be used in conjunction with promotions and discounts, if specified in the terms and conditions.

Refunds to Wallet

1. Eligible Refunds: If a refund is approved according to the refund policy, the refund amount will be credited to the wallet balance.
2. Non-Refundable Cases: Refunds will not be issued to the original payment method; they will only be credited to the wallet balance.

Wallet Balance Expiration

1. No Expiration: Wallet balance does not expire, but if the account is inactive for a year, UveCraft reserves the right to deactivate the wallet balance.
2. Reactivation: After account deactivation, you can contact the UveCraft support team to request reactivation of your wallet balance.

Security

1. Account Security: Users should keep their wallet login credentials and account details secure. UveCraft is not responsible for unauthorized access.
2. Reporting Unauthorized Transactions: If you notice any unauthorized transaction, immediately inform the UveCraft support team. We will work to resolve the issue as quickly as possible.

Customer Support

1. Support Channels: For any questions or issues related to the wallet, you can contact the UveCraft customer support team.
   • Email: [support@uvecraft.com]
2. Response Time: The support team will respond to your queries via email within 24-48 hours.

Changes to the Policy

1. Policy Updates: UveCraft reserves the right to update this policy at any time. Notice of updates will be posted on the website.
2. Review Regularly: Please check our website regularly for the latest version of the policy.