Refund Policy

Refunds:

Before initiating a refund, we request that you allow us to assist you. Contact our support via live chat, tech ticket, or at support@uvecraft.com, and kindly allow 24-72 hours for our Support Team to respond. We strive to expedite responses to your requests.

Due to the instant downloadable nature of digital media (software), all sales are considered final. There is no “trial” or “grace period” post-purchase. Refunds cannot be provided under these circumstances.

We can process a refund if you haven’t downloaded the product or if the downloaded product is completely unusable, damaged, non-functioning, or fails to deliver its promised functionality.

Refunds will not be granted if you choose not to use the purchased products. While we stand behind our products and offer assistance in resolving any issues, we expect customers to fully understand their purchases.

Additionally, no refunds are provided for:

• UveCraft VIP Membership Subscriptions, which offer a complete set of products at a convenient price and can be canceled at any time. We discourage purchasing the VIP Membership for testing purposes.
• Renewals are strictly non-refundable.
• Offers and discounts are valid for future orders only and cannot be used for refunds or partial refunds of existing purchases.

In summary, no returns/refunds will be offered for digital products except in cases where the product is:

• Completely non-functional.
• The product’s main description was misleading, or it doesn’t perform the promised function.
• You didn’t download the product.

Refunds are considered on a case-by-case basis.

Based on EU law, you may withdraw the purchase and receive a refund for any digital content (or service) purchased on the site within 14 days, only if you did not download or install the content, and if we did not start working on the requested development project.

We also reserve the right to refuse a refund in the following situations:

• Change of mind about an item/subscription.
• Mistaken purchase with the product(s) already sent/downloaded.
• Purchase made by an employee or associate through your PayPal account with legal access.
• Inability to install the downloaded product (we’ll assist you in the installation).
• Product incompatibility with your WordPress, plugins, or web server settings.
• The product not functioning as desired.
• A message about the need for a license key or activation (with full functionality).
• Website breakage during product installation.
• Lack of technical support from UveCraft within 10 minutes of contact.
• Refusal to provide our support staff access to your website for investigation.

Please note that you can cancel your subscription at any time, but there are no refunds for cancellations.

Regardless of the above,

We prioritize customer satisfaction and are committed to resolving any issues related to our products, services, or your WordPress needs. We encourage all customers to contact UveCraft support via live chat, tech ticket, or at sales@UveCraft.com for assistance, clarification, feedback, issues, challenges, or help. We will work diligently to ensure your 100% satisfaction and happiness with our service.